At Glam Maxi Zones, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or needs, and we’re here to make the return process as smooth and hassle-free as possible.

Eligibility for Returns

If you’re not completely satisfied with your purchase, you may return it within 30 days of the delivery date. To be eligible for a return, the item must be:

• Unused and Unworn: Items should be in their original condition, with all tags and labels attached.
• Original Packaging: The product must be returned in its original packaging.
• Non-Returnable Items: Certain items, such as undergarments and final sale products, are not eligible for return due to hygiene reasons or promotional pricing.

Return Process

To initiate a return, please follow these simple steps:

1. Contact Us: Send an email to our customer support team at [email protected] with your order number and details of the item(s) you wish to return.
2. Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: You will be responsible for covering the shipping costs to return the item, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items returned with signs of wear, damage, or missing original packaging).
• Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, a flat rate of $7.00 will be deducted from your refund to cover the initial shipping cost.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

Defective or Damaged Items

If you receive an item that is defective, damaged, or not as described, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, including offering a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times can vary.
3. If you’ve done all of this and still have not received your refund, please contact us at [email protected], and we will assist you in resolving the issue.

Customer Support

If you have any questions about our returns policy or need assistance with a return, our customer support team is here to help. Please reach out to us at [email protected], and we’ll be happy to assist you.

Thank you for shopping at Glam Maxi Zones, where we strive to offer you not only beautiful and comfortable clothing but also peace of mind with every purchase.